Leadership Development
- Instructional design for global organization’s entry-level, middle and senior leaders: self-awareness, coaching and developing others, building high-performing teams, building strategic capabilities, performance management, delegation, communication, leading vs. managing team culture, values, engagement, generations in the workplace
- Certified facilitator of leadership development training for all levels of leadership for multiple clients
- 360 feedback coaching and advising on development planning
- Facilitation of coaching and situational leadership workshops for client’s Sales and Account Management National Leadership Conference
- Facilitation of team building workshops at client’s Academic Summit for Account Managers
- Advising clients on leadership development strategy
- Development and facilitation of “Leading with Authenticity” workshop for emerging leaders in a graduate degree program
Performance Management
Conduct needs analysis, design and develop solutions for multiple clients:
- Training for managers and employees on purpose of performance management, setting performance expectations, evaluating performance, preparing for and conducting performance reviews, participating in ongoing coaching and feedback, development planning
Team Effectiveness
- Develop and facilitate team building sessions with new and established work teams to define vision, values, priorities, roles/responsibilities and guiding principles
- Conduct team assessments to identify strengths and gaps and formulate strategies to strengthen team performance
Career Management
- Facilitate career development workshop to identify strengths, interests, development areas, and career options
- Certified MBTI and DiSC practitioner
- Advise and coach displaced employees on career goal setting, resume writing and interviewing skills
Service Excellence Strategy and Skill Development
- Partnered with a client’s Customer Experience Organization on their Service Excellence initiative for:
o Curriculum development and facilitation of customer service training and train-the-trainer sessions
o Consulting on service excellence strategy and culture, performance standards, reward and recognition programs, and supervisor coaching and development
o Facilitation of change management strategies and development training for leaders and employees
o Developed and facilitated communications series for leaders to build high-trust environment that supports open communication and strengthens communication practices
- Partnered with a client’s Service Delivery Organization to:
o Create service culture model
o Design curriculum and develop training content for their New Hire Orientation series and experienced employee training
o Facilitate pilot of new modules, evaluated effectiveness and make curriculum adjustments
o Design and facilitate train-the-trainer programs for internal trainers
“An important thing to remember is this: to be ready at any moment to give up
what you are for what you might become.” ~W.E.B. DuBois